Privacy Policy

Who we are

The CRS Cold Storage is a company registered in England and Ireland which is part of the CRS group of companies (collectively referred to as "CRS", "we" or "us" in this policy).

Here at CRS, maintaining the security of our client’s data is our utmost priority and we are committed to respecting your privacy rights. We promise to handle your data fairly and legally at all times. We also promote complete transparency about the data we collect about you and how we use it.

This policy, which applies whether you, phone, use a mobile device or go on line, provides you with information about:

  • How is your information used?
  • Types of data we collect.
  • How we ensure Privacy.
  • Your legal rights.

How is your information used?

We may use your information to:

  • Process orders that you have submitted.
  • To carry out our obligations arising from any contracts entered into by you and us.
  • Seek your views or comments on the services we provide.
  • Notify you of changes to our services.
  • Send you communications which you have requested and that may be of interest to you.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Marketing Commincations

CRS is committed to protecting and respecting your privacy. CRS would like to contact you about our products and services, as well as other content that may be of interest to you. In order to provide you the content requested, we need to store and process your personal data.

You may unsubscribe from these communications at any time.

Types of data we collect

Website Cookies

Some pages on this site use "cookies," which are small files that the site places on your hard drive for identification purposes. These files may be used for site registration and customisation the next time you visit us, and to make navigating the website more user-friendly.

A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. You should note that cookies cannot read data off of your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. By not accepting cookies, some pages may not fully function and you may find it harder to access certain information on this site.


Google Analytics

We use Google Analytics to gather standard internet log information and details of visitor patterns on our site. We do this with the end goal of improving your experience on our site, but also to help us track our performance.

The information collected is only processed in a way so that the user remains anonymous.


Mailing Lists

As part of the registration process for our email marketing we collect personal information. We do this to ensure we are sending you the right communication, to keep our records up to date and also to check in from time to time to ensure you’re happy with the service from CRS.

We don't share, sell or trade email lists with other organisations and businesses.

We currently use a third-party provider to create and deliver our newsletters. From this we obtain statistics from our client’s email behaviour using standard technology to help monitor and improve our offering. For more information, please see the providers privacy policy. You can unsubscribe to general mailings at any time by clicking the unsubscribe link with any email we send, or by sending a request to


Telephone Recording

For purposes of quality control and staff training, CRS reserve the right to record all sales and enquiry calls, both incoming and outgoing. If you have any queries about the uses of recorded phone calls please contact us via


Third Parties

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.


Third Party Service Providers working on our behalf:

We may pass your information to our third-party service providers. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. We also have a contract in place that requires them to keep your information secure and states that it must not be used for any marketing activity by them.


How we ensure Privacy

We have implemented security precautions to protect the loss, misuse or alteration of your information. When you give us personal information, we make it our priority to ensure that it’s treated securely.


Your legal rights

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by sending a request to


Access to your personal information

You are entitled to view, amend, or delete the personal information that CRS hold. Please email your request to



To offer a better service we may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may also use your personal information to detect and reduce fraud and credit risk.


Links to other websites

This privacy notice applies only to our website. Please ensure you read the privacy statements on the websites we link to that are run by other organisations. We are not responsible for the practices and policies of other sites.

In addition, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party sites you may have linked from.


Changes to this Privacy Notice

We care about your safety online and the security of the information you share. We routinely review our Privacy Notice to ensure it complies with the most recent regulations.

We last updated our Privacy Notice in Jan 2019 and it will be reviewed again in 6 months.